Sales Policy – MotoMax
Thank you for shopping with MotoMax! Please read our Sales Policy to learn how we handle orders, payments, and shipping.
Order Placement & Processing
- Order Confirmation: Once your order is placed, you will receive a confirmation email with the order details. Please review this information carefully.
- Processing Time: Orders are typically processed within 1-3 business days. You will receive an email with your tracking number once your order is shipped.
- Backorders: If an item is on backorder, we will notify you of the expected availability and provide options for substitution, waiting, or refund.
Payment Terms
- Accepted Payment Methods: We accept all major credit/debit cards, PayPal, and other secure payment methods.
- Pricing & Taxes: All prices are in USD. Sales tax will be applied at checkout based on your location.
- Secure Payment Processing: Your payment information is encrypted and securely processed through our payment gateway. MotoMax does not store your payment information.
Shipping & Delivery
- Shipping Options: We offer standard and expedited shipping. Shipping costs are calculated based on the weight, size, and destination of your order.
- Delivery Times: Estimated delivery times vary by shipping method and location. MotoMax is not responsible for delays caused by carriers.
- Tracking Your Order: You will receive a tracking number via email once your order has shipped.
Order Cancellations & Modifications
- Cancellation Policy: Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, orders may be processed and ready for shipment.
- Order Modifications: If you need to make changes to your order, please contact us as soon as possible at sales@motomax.com.