Sales Policy – MotoMax

Thank you for shopping with MotoMax! Please read our Sales Policy to learn how we handle orders, payments, and shipping.

Order Placement & Processing

  1. Order Confirmation: Once your order is placed, you will receive a confirmation email with the order details. Please review this information carefully.
  2. Processing Time: Orders are typically processed within 1-3 business days. You will receive an email with your tracking number once your order is shipped.
  3. Backorders: If an item is on backorder, we will notify you of the expected availability and provide options for substitution, waiting, or refund.

Payment Terms

  • Accepted Payment Methods: We accept all major credit/debit cards, PayPal, and other secure payment methods.
  • Pricing & Taxes: All prices are in USD. Sales tax will be applied at checkout based on your location.
  • Secure Payment Processing: Your payment information is encrypted and securely processed through our payment gateway. MotoMax does not store your payment information.

Shipping & Delivery

  • Shipping Options: We offer standard and expedited shipping. Shipping costs are calculated based on the weight, size, and destination of your order.
  • Delivery Times: Estimated delivery times vary by shipping method and location. MotoMax is not responsible for delays caused by carriers.
  • Tracking Your Order: You will receive a tracking number via email once your order has shipped.

Order Cancellations & Modifications

  • Cancellation Policy: Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, orders may be processed and ready for shipment.
  • Order Modifications: If you need to make changes to your order, please contact us as soon as possible at sales@motomax.com.